Refund policy
Return Eligibility:
Due to the nature of our products, we do not offer returns. However, we offer a seamless size exchange policy (see below). In case your size is customized such as XXS or 4XL no size exchanges is permissible.
Refunds:
Refunds are only provided in the form of a credit note if a size exchange is not available. This credit note is valid for 2 months from the date of issue. Credit Note will be processed in 5 days.
Non-Returnable Items:
Items on sale and international orders and customized sizes are not eligible for returns or exchanges.
Size Exchange Policy
We offer a seamless size exchange process to ensure you get the perfect fit:
Request Period:
Please raise a size exchange request within 48 hours of the delivery date by emailing us at teamkhwaish.ch@gmail.com with your order number and required size.
Eligibility:
To be eligible for a size exchange, the outfit must be in unworn, unwashed, and intact condition with all original tags attached.
Exchange Fee:
A fee of ₹200/- per outfit will be charged for size exchanges. This fee covers the reverse pickup and re-dispatching of your order.
Non-Eligible Items:
Items on sale and international orders are not eligible for size exchanges.
Unavailable Sizes:
If the desired size is unavailable, a credit note will be issued, valid for 2 months from the date of return.